Shiv Chat
Enterprise Conversational AI Architecture
Domain-Trained Understanding
Answers grounded in your business knowledge
- Trained on your catalogs, policies, SOPs, and FAQs.
- Grounded responses that cite business sources, not hallucinations.
- Continuous learning from resolved conversations and feedback.
Live Business Data Access
Real answers from ERP and back-office systems
- Secure connectors to ERP, CRM, and order management systems.
- Real-time lookups for balances, stock, delivery status, and tickets.
- Action triggers that create orders, tickets, and follow-ups.
Enterprise-Grade Guardrails
Controlled, auditable automation
- Role-based access and approval gates for sensitive actions.
- Full conversation audit trails for compliance and review.
- Graceful human handoff whenever confidence is low.
Where Shiv Chat Drives Immediate Impact
Customer Support Deflection
Support teams were overwhelmed by repetitive queries on pricing, stock availability, and delivery status.
Deployed Shiv Chat on dealer portals with live ERP lookups for stock and order tracking.
Routine queries resolved instantly without agent involvement.
Lead Capture & Qualification
Website visitors browsed without converting, and after-hours inquiries went unanswered until the next business day.
Added conversational lead flows that qualify interest and book follow-ups automatically.
Every inquiry engaged instantly, day or night.
Internal Helpdesk Assistant
Employees waited on HR, IT, and finance helpdesks for routine policy and process questions.
Launched an internal Shiv Chat trained on company policies, SOPs, and approval workflows.
Instant policy answers with escalation paths for exceptions.
Contact Us
Whether you're exploring an automation opportunity, evaluating technical integrations, or requesting a customized system demo, our engineering team is here to help.
Send Us a Message
Explore conversational AI agents trained on your business domain and ERP data. Contact our engineering team today.