Question 1

How does Paila work when there is no internet in remote hilly areas?

Accepted Answer

Paila uses an offline-first SQLite/IndexedDB encrypted local storage engine. Sales reps can view local customer balances, take orders, and record GPS coordinates without any signal. The moment internet is detected, transactions sync automatically via our resilient queuing pipeline.

Question 2

How does Shiv Automation integrate with SAP Business One and other ERP systems?

Accepted Answer

We connect directly via official APIs such as the SAP Service Layer for SAP Business One 10.0 on HANA. Our integration layer handles authentication, transaction batching, and bi-directional synchronization, allowing operational web portals and mobile apps to interact smoothly with the ERP.

Question 3

How do you guarantee fail-safe integrity during corporate bank transfers?

Accepted Answer

Our integration utilizes a 2-phase transactional lock. When a payment is initiated, the invoice is held in an "In-Flight" state. Only after the banking switch returns a cryptographic success token (ISO 20022 confirmation) does the system post the offsetting Journal Entry into SAP HANA. If the transfer fails, the transaction rolls back cleanly with zero discrepancy.

Question 4

Can Shiv Automation integrate with our existing legacy ERP or databases?

Accepted Answer

Yes! While we specialize in SAP Business One 10.0 on HANA, our integration engine and RPA bots interface seamlessly with Oracle, Tally, custom SQL databases, and proprietary legacy systems through standard REST APIs, direct database connectors, or automated screen scraping bots.

Question 5

Where is Shiv Automation based and what is your support availability?

Accepted Answer

We are headquartered in Bagmati Province, Kathmandu, Nepal, with local on-ground technical support teams available across major commercial hubs (Birgunj, Pokhara, Butwal, Biratnagar, Itahari, and Nepalgunj).

Frequently Asked Questions

Frequently Asked Questions

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Business Automation